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Terms and Conditions

These are the terms and conditions of sale of Hillary's Blinds Limited trading as Please read this document carefully on our website or print off and read before placing your Order.

We may change these terms from time to time. Please check them before you make another purchase.


1 General

1.1 In these conditions:

1.1.1 "Contract" means the contract, comprising these conditions, for supply of Goods;

1.1.2 "Consumer" means any customer who is purchasing outside the course of his or her business or trade;

1.1.3 "Order" means the order through the relevant page on the Website by you for the Goods accepted by us in our Order Confirmation;

1.1.4 "Order Confirmation" means our email to you confirming the Order;

1.1.5 "you" / "your" mean the Consumer submitting an order for Goods;

1.1.6 "Goods" means the blinds, window furnishings or other products to be supplied by us as noted in the Order;

1.1.7 "Ready Made Goods" means [Goods where we do not require the measurements noted in condition 2.4 from you];

1.1.7 "we"/"us"/"our" mean Hillary's Blinds Limited trading as, a company registered in England with number 1196432, registered office, Unit 2 Churchill Park, Private Road No 2, Colwick, Nottingham, NG4 2JR and registered for VAT purposes with number [416168262];

1.1.8 "Website" means

1.2 These conditions:

1.2.1 will apply to all your purchases of Goods from us through the Website;

1.2.2 may only be changed in a document signed by one of our directors; and

1.2.3 form the entire understanding between you and us and supersede any prior promises, representations (unless fraudulent) or undertakings.

1.3 Any omission or error on the Website, in any sales literature, order form, quotation, price list, order acknowledgement, despatch note, invoice or other document issued by us may be corrected by us without liability.

1.4 By accepting the Contract you are confirming that you are a Consumer.

1.5 The provisions of the Contracts (Rights of Third Parties) Act 1999 are expressly excluded from the Contract so that no third party may claim any rights under this contract.


2 Your Order for the Goods

2.1 The Order shall be as set out in our Order Confirmation. The Contract for the purchase by you and sale by us of the Goods shall be formed upon the later of the time upon which we send our Order Confirmation or the receipt by us of payment in full from you for the Goods. Once the Contract has been formed with you we will file it in electronic or paper copy for our records.

2.2 We regret that we cannot accept Orders for Goods to be delivered to addresses outside of the United Kingdom. We may terminate any Contract without liability to you where the delivery address is outside the United Kingdom.

2.3 In placing your Order, you confirm that you have read the advice provided on the website as to Child Safety. You confirm that you understand the child safety options for the various blind types available and that you have chosen one which is appropriate for the window you intend to cover. The guidance is clear that certain blind types require a minimum fitting height and if you order such a blind you confirm that your window conforms with these requirements. We will send full fitting and operating instructions with your Order to ensure its compliance with child safety regulations and you acknowledge that it is your responsibility to fit in accordance with these instructions.

2.4 As the Goods which you order are manufactured according to the measurements you provide in your Order it is very important that your measurements are accurate. We cannot accept the return of the Goods by reason of the measurements provided being incorrect. You are advised to read the How to Measure and How to Fit pages of our website or call our enquiry line on 0845 604 9610 or contact us by email on if you would like guidance on how to take the required measurements accurately.

2.5 In relation to the "Design your own blind" functionality on the Website:

2.5.1 where you have provided any text and/or images to us you warrant to us that you own the copyright in relation to any such text and/or images or have the permission of the copyright owner to use it; and

2.5.2 subject always to condition 4.2, any estimated timescales for delivery of personalised Goods can only be met once the proof (of the design of the Goods required by you) is approved by You. Any delays will result in a delay in delivery.


3 Price and payment

3.1 The price for the Goods is stated on the Order section of the Website. All prices are inclusive of the cost of VAT but are exclusive of the cost of delivery, which cost will be noted on the Order section of the Website and will be charged to you accordingly.

3.2 Payment of the purchase price for the Goods is due before any delivery by us of the Goods.


4 Delivery of the Goods

4.1 We will deliver the Goods to the place noted in the Order.

4.2 Unless otherwise expressly agreed in writing, any delivery or supply date or time specified by us in any Order or otherwise is a best estimate only and we will not be liable to you for any loss or damage sustained by you if we fail to meet that time scale because of circumstances beyond our reasonable control.

4.3 If you breach your obligations set out at in Contract generally, then we may, as well as any other rights which we have under this Contract, immediately terminate the Contract and suspend or cancel further delivery or supply.


5 Warranties for the Goods Subject to conditions 2.3, 5.2, 5.3 and 5.4:

5.1 We warrant that the Goods will be free from defects in material and workmanship for a period of 3 years from delivery of the Goods to You. Only orders placed after March 2012 will be covered by the 3 year guarantee. It is important that you keep your 7 digit order reference number, this will be displayed on both your order confirmation page and confirmation email.

5.2 Should any defect in material or workmanship occur within the relevant warranty period (noted in condition 5.1) after the date of delivery of the relevant Goods, we will arrange with you to examine the Goods and, if the Goods are defective, we shall either repair or replace the defective Goods free of any charge for labour or materials (always providing that the Goods have not been subject to any mis-use or modification).

5.3 The warranties provided in this condition 5 shall not apply where: the relevant fault or defect has been caused by your misuse, fitting and/or neglect of the Goods or by accidents caused while the Goods are in your possession; and/or in relation to the Goods, the fault or defect was apparent on a reasonable inspection which you did not notify to us within 28 days from delivery or supply by us.

5.4 Whilst every attempt will be made by us to ensure that the Goods supplied match in every respect any samples shown or description given to you, any minor or immaterial variation between sample or description and the Goods delivered shall not entitle you to reject the Goods, nor to withhold or reduce payment of the purchase price, nor claim any compensation for such variation or change.


6 Limitation of liability

6.1 We will not be liable to you by way of representation (unless fraudulent), common law duty or under any express or implied term of the contract for:

6.1.1 any losses which are not foreseeable by both parties when the Contract is formed arising in connection with the supply of Goods or their use by you;

6.1.2 any losses which are not caused by any breach by us;

6.1.3 business or trade losses (including, without limitation, loss of profits, loss of goodwill, loss of business and loss of reputation); or

6.1.4 any failure by you to give us correct measurements for the Goods (see condition 2.4 above).

6.2 Subject to condition 6.3, our entire liability in connection with the Contract will not exceed the purchase price of the Goods in question.

6.3 Nothing in this Contract excludes or limits our liability for:

6.3.1 death or personal injury resulting from our negligence or that of our employees or sub-contractors;

6.3.2 liability for damage to property or injury to persons under the Consumer Protection Act 1987;

6.3.3 fraud; or

6.3.4 any other matter that we cannot by law exclude or restrict.


7 Your right to cancel your Order for Ready Made Goods

7.1 Under the United Kingdom's Distance Selling Regulations, subject always to condition 7.4, you have the right to cancel the Contract for the purchase of any of Ready Made Goods within 7 working days of delivery. A working day is any day other than weekends and bank or other public holidays. We will be happy to exchange the Ready Made Goods or provide you with a full refund provided that, where delivery has taken place, you have returned the Ready Made Goods to us in the same condition that they were delivered. This right of return is in addition to any other rights, warranties or conditions available to you.

7.2 If you exercise your right of cancellation after the Ready Made Goods have been delivered to you, please call our Customer Services department on 0845 604 9610 to arrange collection of the Ready Made Goods. We would then ask you to package the Ready Made Goods securely in the original packaging.

7.3 We regret that we cannot accept the return of any Goods other than Ready Made Goods under this condition 7.


8 Delay or failure to perform

We shall not be liable to you if we are prevented or delayed in the performing of any obligations to you if this is due to any cause beyond our reasonable control including, without limitation: an act of God, explosion, flood, fire or accident; war or civil disturbance; strike, industrial action or stoppages of work; any form of government intervention; a third party act or omission; failure by you to give us a correct delivery address or notify us of any change of address.


9 General

9.1 No waiver by us of any breach of the Contract by you is considered as a waiver of any subsequent breach of the same or any other provision.

9.2 Each provision of this Contract shall be construed separately and notwithstanding that the whole or any part of any such provision may prove to be illegal or unenforceable the other provisions of this Contract and the remainder of the provision in question shall continue in full force and effect.

9.3 As a consumer, there are certain terms implied into your contract with us which we cannot exclude or limit (for example, under the Sale of Goods Act 1979 we have to supply goods to you which are fit for their purpose). It is important for you to know that nothing in these terms affects these statutory rights.

9.4 The Contract is governed by the laws of England and the English courts shall have the non-exclusive jurisdiction to resolve any disputes arising out of or under it.

9.5 Any communication to Hillarys should be addressed to Customer Services, Hillarys Blinds Limited trading as, Colwick Business Park, Private Road No 2, Colwick, Nottingham, NG4 2JR.

9.6 Lowest Price Promise. If you find a like for like quote elsewhere online within 48 hours, we will refund the difference. Contact must be made either by telephone or email. In the event of a dispute the decision of Blinds-Supermarket is final.


10 Mismeasurement Protection

10.1 Measuring protection only provides cover for the blind it was purchased with. It does not cover other blinds ordered at the same time unless these blinds were purchased with measuring protection.

10.2 If you have measured for your blind incorrectly you must let our customer service team know within 28 days.

10.3 Incorrectly measured blinds must be returned to us unused. Our customer services team will explain the returns process when you contact them to let them know about the measuring mistake. We will not begin making your replacement blinds until the original blind has been returned.

10.4 Your replacement blinds must be the same as the original blinds. The means the same type, fabric and colour. Replacement Venetian and Wooden Venetian blinds (including Fauxwood blinds) must also be the same slat width. Only the size will be different.

10.5 Additional costs will apply if the replacement blind is more expensive. We will credit you if the replacement blind is cheaper.

10.6 Measuring protection can only be used once against the original order.